Simple and secure remote session sharing software

Specifically designed for remote support teams and internal and external IT maintenance services, Remote Support enables agents to remotely access and control computers, including mouse and keyboard, files and applications, and enable remote assistance to be provided quickly and seamlessly. Whether the computer is supervised or not, support agents can easily troubleshoot and collaborate with their team on a variety of tasks. The following tools are at their disposal:
• Chat window
• File sharing
• Clipboard synchronization
• Multi-agent connection
• Ability to send a remote command via the command line interface

Since its birth two years ago, TSplus Remote Support has evolved significantly. All this to significantly improve the user experience, whose comfort and satisfaction are our priority. To meet the expectations of customers, the interface and management tool have been streamlined and simplified, which allows you to organize remote computers, generate a simple connection client, obtain session reports, customize branding, etc. Starting a remote session is now a matter of one click. Just enter your client ID and password.
Remote Support – as a SaaS solution – is fully managed by TSplus. Sessions are encrypted using modern standards to ensure maximum security.

Remote Support session recording and screenshots

TSplus Remote Support version 3.30 includes a new session recording feature. Remote Assistance sessions can now be recorded and saved as video files, which can be useful for both agents and end users. It allows for a later review of problems, analysis and drawing conclusions „cold”. The new feature also allows you to take screenshots throughout your session.
In addition, there is a new command line in Remote Support that allows agents to send „RemoteSupport.exe /id 111111111 /password XXXXXXXX” to directly and quickly connect to a specific support session.
Personalization options have also been improved, now providing the ability to change the colors of text and icons to better match your corporate identity.
For a complete list of changes, see the Remote Support changelog.
Remote Support is an attractive solution due to the subscription fee, which starts from PLN 860 per year for one user. The new version greatly improves the subscription activation process, so now is the right time to take advantage of it!
Download the full version for a free 15-day trial.

Universal SaaS solution for remote support

TSplus has released a new version of its software for remote support agents and outsourcing companies – a remote control and screen sharing tool. TSplus Remote Support version 3 has been given a completely new look, with the interface and installation process being simplified and streamlined.

What was the idea behind these changes?

While maintaining its uniqueness focused on simplicity of operation, Remote Support was also intended to offer an experience similar to that which users have become accustomed to from well-known competitors such as TeamViewer . The goal was simple and obvious – so customers could start working quickly without hassle and without having to learn a new process. The main difference is in the price!

Remote Support will now be offered as SaaS (Software as a Service) with a monthly subscription. This gives customers great flexibility in planning their IT budget, and at the same time makes this solution accessible to the majority. The price is fixed for simultaneous connections on a remote computer, starting at $14.50 per connection, with access to up to 50 unattended computers.

Back to basics: screen sharing as easy as one click

Like the already known solutions in the market, Remote Support allows users to share the screen with a technical support agent in one click. No installation is required on the client side, and to make life easier, it is exactly the same program that works for both agents and users. In fact, the distinction now is who is in control and who is sharing the screen.

The operation is simple: after starting the program, the agent must enter the client ID and the one-time password created by Remote Support to connect to the user’s screen:

Agents can create a personal login with password to easily access their user information logs and PC IDs, including the list of unattended computers.

Remote Support focuses on features that are typically needed in various support environments: 

• Screen sharing / sharing
• Remote control of computer, mouse and keyboard 

• Unattended access 
• Chat window 
• Information about the client’s device and system 
• Send command lines
• File sharing 
• Clipboard 

In addition to these essential tools, TSplus Remote Support V3 offers some useful management functions for Technical Support Agents. The Computers tab keeps track of each new connection and automatically adds the client to the list of known computers. Using the „Advanced” tab, users can allow unattended access to their computer, and agents can generate clients, customize required client information, and access connection reports.

Among the available additional parameters, agents will probably appreciate the ability to send remote commands without fully connecting to the desktop.

The key difference between Remote Support and other remote assistance software is that Remote Support automatically scales the display quality to account for bandwidth constraints. This allows the joint to operate smoothly and quickly under conditions that may be problematic for another similar tool.

For more information, see the online documentation. 

With all these improvements , TSplus Remote Support Version 3 is simpler, faster and cheaper.  

Remote Support V3 is generally available for download in a full 15-day trial.

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TSplus is proud to be a regular winner of the Top Performer award from SourceForge, the world’s largest software reviews and comparison website. Along with hundreds of outstanding reviews on other famous comparison websites, this reward acknowledges TSplus’ quality and professionalism.

TSplus, the specialist in remote-access solutions for organizations of all sizes, has again won the Fall 2022 Top Performer Award granted by SourceForge, the world’s largest software and services review and comparison website. This award testifies that the TSplus suite of software is highly appreciated by a significant number of users who have written favorable reviews and put TSplus in the top 10% of products on SourceForge in the Remote Desktop software category. 

Another Season on Top

Besides SourceForge and its partner website Slashdot, TSplus is delighted to receive hundreds of favorable reviews on Google, Trustpilot, Capterra, G2 and more. Customer feedback online has been overwhelmingly positive, valuing the software performance and simplicity to deploy, the quick support and the affordable pricing:  

„There is nothing that MS RDSH can do, that TSPlus can’t. I have used both extensively. TSplus, has more reasonable prices, malleable technology, greater security, and security options which are more easily deployed.” – Steven U. – Trustpilot 

„Acts like a full MS Terminal Server, without the complexity and price. Acts like Citrix ZenApp, without the complexity and price. It’s so simple to configure, that you will wonder why you would do it any other way.” – Randal W. – Capterra 

„Great product with great support.” – Chris B. – Trustpilot 

„Great product for connecting multiple users to a Windows server. Much less expensive than purchasing Windows Server Licenses.” – Jared E. – Google 

Thank you for Trust and Appreciation

TSplus’ teams of developers and Support agents are working hard to keep customer satisfaction at a top level, providing personalized and high-level remote support and releasing regular corrective and innovative updates to all their products.  

The websites and online documentation are also often improved to offer the best experience and provide a maximum of useful information to users.  

„Easy to use for both users and administrators. Cost effective and efficient. Fast answer from support team in case of question, problem.” – Jean-Luc T. – SourceForge

All TSplus software can be downloaded and evaluated for free, with a 15-day trial version.

Source: TSplus Corp

Traditionally, TSplus relies on one core solution: Remote Access for remote desktop and Windows application delivery. Over the years, the product line has grown to offer a complete suite for remote infrastructures including network security, server monitoring, remote support and home office solutions.

Unified Remote Access Software Suite

While the core TSplus software has evolved to modernize the design and meet customer expectations, the rest of the package has been improved independently. Since the vendor’s strategy has moved to a more comprehensive approach, it has become imperative to unify the style and operation of all applications. The purpose of such a solution is to enable customers to easily and efficiently find and then implement each product from the TSplus range.

Over the past two years, many efforts have been made to improve User Experience. TSplus developers focused on completely redesigning and harmonizing the interfaces of the programs, to ensure their smoother operation. The administration tool is simple to use, navigation is intuitive, and the setup is simplified and user-friendly. A perfect example of this strategy was the introduction of LITE modes in 2021 for both Remote Access and Advanced Security. The „light” version of AdminTool is a nod to first-time users, with a minimalist interface focusing on basic functions for a quick and easy start.

Visually, all applications consist of a main interface with visible tabs for each main feature. The installation configurations are also very similar. The presented parameters guide the user step by step during the software implementation. Branding elements such as color codes, modern logos and icons have been unified, building a recognizable and trustworthy brand offer.

Following this, TSplus has released a completely new version of Server Monitoring this year, redesigned in line with the spirit of change in the entire offer: the new interface takes into account user expectations in terms of accessibility (exit from the browser-based application) and organization of functions.

Evolution in tune with the user experience

A key factor in TSplus’ evolution towards better User Experience is the integration of customer comments and feedback with each new update. One of the ways TSplus does this is based on reports from the Support Team. All feature enhancement requests and identified problems are noticed and forwarded to the development team, who immediately begin working on solutions for the next version.

This continuous communication and collaboration help TSplus to keep up with customer expectations and gain excellent insight into the current level of the overall. user experience.

For example, feedback from Remote Access users has recently led to great improvements to the Farm Manager. The mentioned feature has been completely rebuilt to allow central management of all servers via a unique interface integrated with AdminTool. The new solutions significantly simplify the administration of the farm, allowing, for example, adding servers and duplicating parameters on all servers with one click.

At the moment, TSplus is preparing to release a completely new version of Remote Support, based on articulated customer expectations: the application will offer a simpler and faster way to start remote sessions, very similar to what customers are used to when dealing with competitors’ solutions.

All of these add-ons are designed to make life easier for users, network administrators, and IT support teams. Therefore, TSplus encourages its customers to purchase the support / upgrade service, which has now been extended to Advanced Security. The active service allows you to use each new improvement on an ongoing basis.

To purchase TSplus Update / Support service, visit the website.

Working from home is much more widely used today than it was a few years ago, but it entails problems such as communication barriers and higher risk of hacking due to misconfigured personal devices.

To build better communication and monitoring systems, companies have implemented productivity applications and remote access software to monitor and engage with their employees.

Server Monitoring for improving the efficiency of remote workers

In response to market needs, TSplus developed Server Monitoring to track user activity during remote sessions as well as corporate resource usage and server health. The obtained data, combined with reports, give IT administrators the key to maintaining a reliable remote working environment and the highest possible level of server performance.

Server Monitoring, securely installed on a central server, enables IT managers and network administrators to remotely observe, manage and maintain all servers, connected devices and remote sessions. Thanks to such monitoring, companies can reduce IT costs and build a more efficient installation. It will be both safe and available to remote employees.

The software provides useful reports with relevant information contained in simple and customizable charts. Based on that, server administrators are able to fully assess the risk and properly configure alerts in real time. The result is better responsiveness and a better hardware troubleshooting rate.

Now, Server Monitoring has a new feature that aims to further facilitate the work of IT support agents and IT management outsourcing services when it comes to contacting remote users – „ Export logs for support „.

Remote work increases the need for remote support

The proliferation of remote working has prompted IT companies and support providers to implement new tools that can remotely troubleshoot user computers. It is easier and faster for Support agents to connect and take control of your computer remotely. It’s much simpler and more effective than explaining the process over the phone and guiding the user to solve the problem on his own.

As such, TSplus Remote Support is an easy-to-use sotware that enables IT administrators to receive or assist in the event of a computer problem. Everything is done via a secure remote connection. With users’ consent, it enables screen sharing and remote computer control to provide immediate assistance from anywhere.

The agent can access any part of the computer, use the user’s mouse and keyboard, and use the control panel, uninstall problematic applications or drivers, clean up malware that has not been loaded into memory, and generally solve almost any type of computer problem.

Thanks to the new Server Monitoring feature, combined with Remote Support, TSplus offers a complete set of tools to prevent and solve problems faced by remote workers.

After selecting the „Export Support Logs” button, the program collects useful information and bundles it, ready to be sent to the support team. It Aggregates:

• ServerMonitoring UI, Service and WebApi logs;
• Agent logs (only agent installed on the broker) and agent configuration;
• A registry export.

For more details, check the documentation or changelog that is available online.

TSplus Server Monitoring and TSplus Remote Support are easy to test and purchase, as is the rest of the TSplus product line. In fact, TSplus now offers an Setup Bundle that allows the bundle customers to install / update all TSplus products in one unified user interface.

TSplus Advanced Security is software specifically designed to protect the vulnerabilities that inevitably arise when using Remote Desktop. Installed on the remote access server, it protects the server and connections with a wide set of security tools, such as time, geographic and device access restrictions, and protection against ransomware attacks.

Multi-source IP database for 6 million hackers

Advanced Security 6.3 comes with a new Hacker IP Protection feature that is designed to protect systems from known cyberthreats such as online attacks, online service abuse, malware, botnets, and other cybercriminal activities.

To this end, the program blocks traffic from millions of malicious IP addresses, identified on the basis of a daily updated database from many sources:

• External Source: List of well-known malware, updated frequently and synchronized with Advanced Security

• Crowdsourcing: The Advanced Security community also participates in building and improving the database

The event is displayed every time the list of hacked IP addresses is synchronized. The list goes on and therefore the protection is powerful: users already see about six million IP addresses blocked since the feature was launched.

How does it work?

The feature acts as an additional security system that creates new rules in the existing firewall (compatible with Windows firewall and built-in TSplus firewall), preventing access „from” and „to” malicious IP addresses. Blocked IP addresses are added to the Advanced Security centralized IP Blocked List (which also collects IP addresses blocked by Homeland and Brute-Force features).

Any new address blocked by most software users is also added to the block list. Conversely, when an address is unblocked / whitelisted by a certain number of users, it is removed from the database.

To use the constantly updated hacker database and maintain effective protection, customers only need to have an active TSplus Support / Update service. The list of IP addresses is then discretely updated every day, however the client can also disable this auto-refresh and / or do it manually by clicking the „Refresh Hacker IP Address” button.

More information can be found in the user guide.

Simplified navigation enables you to act quickly in the field of safety

We made some changes to improve the search and navigation of the security event log. The feature status at the top of the list is now clickable. This enables one-click access to a wide variety of functions. Additionally, at the bottom of the event log, a number of action buttons are visible (copy address, unblock, add to whitelist …).

For other changes and fixes, see the online changelog.

To update and test the new feature, users can purchase the Support / Update service. You can also download a 15-day trial version for free.

Note: The feature is disabled by default.

In an interview with the online media platform Tubetorial.com, Dominique first explains the roots of TSplus. He talks about his career in the IT industry and mentions the market circumstances that led to the creation of TSplus several years ago and the reasons why he focused on creating a series of remote access software.

It all started in Australia, from following the footsteps of personal intuition, which to this day has allowed TSplus to reach over 500,000 customers around the world. The story told by Dominique is simple: „Why Australia? Because I had never traveled as far, it was on the other side of the earth, and I knew nothing about this country. I thought that if I set up a business that works for Australia, it would also work for Chili, Argentina, South Africa, or Thailand.”

The business model is based on a fundamental formula: all products can be downloaded from the website as free trials. After testing and discovering the power of TSplus solutions, potential customers usually become actual customers. The amount of advanced features and the quality of services offered at competitive prices convince many companies around the world – mainly IT resellers and software integrators – to invest in TSplus.
As Dominique himself put it:
„Our price is far low than that of well-established competitors, and our product is better„

Provider of business continuity solutions during the Covid-19 crisis

Despite competing with giants such as TeamViewer, Citrix and Graphon, TSplus is a powerful and inexpensive alternative that has often been the choice of a variety of entities looking to ensure business continuity over the past two difficult years.
The entire TSplus product line focuses on remote access to Windows systems, alongside cybersecurity solutions and server management tools to build a complete and reliable remote work environment.

No wonder then that the situation related to the covid-19 pandemic and the resulting exodus towards the home office increased TSplus sales. Especially since TSplus has „developed a unique product for work from home (TSplus Remote Work) during a pandemic” to help companies easily transition to remote work.

In fact, the idea of ​​Home Office has been at the heart of the values ​​presented by TSplus since the brand’s inception. Dominique declares: “My entire team works from home and uses our own smart solutions every day to benefit from the Internet. We don’t experience traffic jams to work, we have the freedom to organize our working days and enjoy the flexibility in running our missions. ”.

The success of TSplus solutions allowed the company to expand its presence in new markets such as India.

Summing up his story, Dominique states:
“We can build together a better world with a positive spirit. Internet and future solutions will unlock many opportunities for everyone willing to develop and do it.„
Read full article on Tubetorial.com.

Download and try any TSplus software for free for 15 days.

TSplus Remote Access is a quick and easy way to publish business applications to a central server and deliver them via remote desktop or HTML5 connections to user networks. Remote Access offers Enterprise features including a server farm manager, load balancing, and failover support, making it a scalable solution for large and complex infrastructures.

Deploy Remote Access on a multi-server farm in a snap 

Remote Access Farm allows the administrator to install the software on several servers and manage them all from a single point. A single central server becomes the farm controller for all other applications servers in the farm as well as a gateway server that acts as the entry point for all users.

TSplus offers two simple ways to implement a server farm for Remote Access:

1. Option 1: Each server can be accessed directly from the Internet. In this case, all types of web access are available without any specific configuration: Remoteapp and HTML5 clients.

2. Option 2: Only the gateway portal is accessible from the Internet. In this case, it can act as a load-balanced Reverse Proxy to redirect each external connection request to the first available server. Otherwise, users will connect to their assigned servers.

In both options, each server has the same TSplus configuration, the same HTTP / HTTPS ports, and most importantly, deploying a new application server is just a matter of minutes (see online documentation).

Remote Access V15.5 with a rebuilt Farm Manager. One-click sync of all servers

The TSplus development team has developed a solution that makes it even easier to manage your server farm. Version 15.5, released in early May, includes many improvements in this regard, offering a completely revamped Farm Manager that improves the user experience and simplifies setup. In brief:

• All Farm features (monitoring / load balancing / reverse-proxy / server assignment) are now grouped together in one unique interface – the Farm tab – where they have their own configuration windows.
• Each application server only needs to be added to the farm once
• Now just click „Synchronize Applications and Settings” to deploy each new parameter to the entire server farm
• A modern invitation system has been implemented to easily add a new server to the farm with the copy / paste configuration function to the farm controller.

TSplus 15.50 also includes all the improvements and fixes released in previous versions. More details can be found in the TSplus Remote Access changelog.

Download and test the full-featured Enterprise TSplus Remote Access version with a 15-day free trial.

TSplus , the developer of user-friendly and cost-effective solutions for remote access, application delivery, remote support, and server security and monitoring, was once again announced the Top Performer by SourceForge in the spring edition of the competition.

This award recognizes exceptional companies and products that have received a significant number of positive user reviews, making them one of the highest rated products on SourceForge. TSplus has been proudly holding this prestigious title for over a year and hopes that the high standard of products and services will keep it on the podium for many years to come.

„We’re happy to announce this year’s outstanding Spring 2022 Top Performers,” said SourceForge President, Logan Abbott.

„TSplus constantly proves that their users love their products line and support service, as evidenced by the significant amount of five-star user reviews.”

SourceForge President, Logan Abbott

In order to be recognized as Spring 2022 Top Performer, each winner must have received enough highly rated user reviews to place the winning product among the top 10% rated products on SourceForge. This is the clearest testimony to the highest quality that TSplus wants to provide to its customers.

Ultimately, TSplus is also listed as a Trusted Provider and Top Performer on Slashdot, a SourceForge partner site.

Dominique Benoit, President and Founder of TSplus commented: “At TSplus, we are excited to receive the SourceForge Spring 2022 Top Performer Award. We do our best to provide best-in-class software, and we’re gratified to see our users rewarding us with outstanding reviews. We’re honored to be valued by our customers and to be recognized by SourceForge as a reliable company and partner. „

To learn more about TSplus, check ou website www.tsplus.eu . Every TSplus product can be downloaded for free for a 15-day trial period.

A Market expansion based on local partnerships

Every expansion requires committed employees with knowledge of the local market. TSplus knows that very well, therefore it bases its business development on local resources focused on local sales, support and regional accessibility. The company already has an impressive business network of regional resellers, but the expanding assortment and opportunities opened up by the growing potential of the remote access market require further expansion of local business structures.

TSplus is again encouraging new resellers to join the Partner Program and become part of this booming market by providing its customers with simple, robust, affordable and feature-rich remote desktop and web-enable business applications solutions.

TSplus is looking for quality medium and small enterprises, IT service providers and software vendors. Participation in the TSplus Partner Program, one of the best in the industry, is a whole range of benefits:

• Generous commission rates
• Growing portfolio of internally developed remote desktop and cybersecurity software
• Technical support available in the region
• Marketing materials and tools enabling a quick start with low investment costs
• Preview and Beta-Testing of New Releases
• Significant market growth confirmed by analyzes

A Chance to Become A Successful Member of TSplus Reseller Program

The attraction of TSplus Remote Access, from the perspective of SMBs looking for remote desktop and application delivery solution, is undeniable for several basic reasons:

• Equivalent Citrix and Microsoft RDS solutions are prohibitively expensive.
• TSplus responds to customer needs by offering user-friendly and simple software.
• Growing businesses require a scalable solution and TSplus provides the ability to adjust the size of your remote access infrastructure as your business thrives.

TSplus Remote Access can create savings of up to 80% compared to alternative options with similar functionality. Also offers the favorable licensing method, which is based on permanent, perpetual licenses as well as available continuous technical support and software updates / upgrades.

Would you like to become an official reseller of TSplus solutions in Poland or in one of the countries of Eastern and Northern Europe?

Contact TSplus Eastern and Northern Europe today at licenses@tsplus.eu or the Eastern and Northern Europe branch Director – Andrzej Krystaszek at andrzej.krystaszek@tsplus.net

Or Download and Try any TSplus Product Free for 15 days.