REMOTE HELP IS JUST A LINK AWAY
Introducing our new Remote Support software!
CONNECT REMOTELY TO CLIENTS' DEVICES
AND PROVIDE THEM INSTANT ASSISTANCE BY AN IT EXPERTS!
TSplus Remote Support is the best alternative to TeamViewer and LogMeIn. A secure web-based screen sharing and remote computer control solution designed for flexible IT support teams. It allows you to securely connect to remote computers, take control of their mouse, access files and applications, and remotely troubleshoot – exactly when your employees and customers need help the most.
TROUBLE SHOOTING FASTER AND EASIER
Easy Remote Desktop Control and Screen Sharing with TSplus Remote Support
WEB PLATFORM
The entire Remote Support system is web-based. The process is smooth and easy for both parts!.
DATA PRIVACY
Connections are secured with SSL/TLS encryption, and the Remote Support bridge server ensures data stay safe in your network
PERPETUAL LICENSE
Remote Support offers permanent licensing per Administrator/Agent. Pay once and owe your Support infrastrcuture forever!
Stay tuned ... Soon, the solution will be available in the tsplus.eu online store. If you want to find out more, please contact us: licenses@tsplus.eu and request a Remote Support trial.
FULLY BROWSER-BASED
After installing the connection server, the entire Remote Support system is web-based. This provides an immediately familiar environment for both support agents and end users. All you need to get started is a simple browser plug-in. Connections are secured with SSL / TLS encryption making the entire process safe for everyone involved.
Troubleshooting
While a large amount of employees around the world still working out of the office at least a few days a week, handling remote endpoint computers was a challenge. Known market solutions are often expensive and complicated to manage. TSplus Remote Support was built from the ground up with a view to creating a simple and cheap alternative.
Our response
A single PC or Windows server, hosted in the office or in the cloud, serves as a connection broker and web interface for support staff and end users. Getting started with Remote Support and setup is simple and intuitive, on both sides. Just log in as an administrator, set up support team accounts and you can start connecting to clients!
SUPPORT AGENTS
Helpdesk agents simply log into their corporate Remote Support portal, from where they can generate connection links for end users. After the user clicks the link and allows the plug-in to run, the support agent sees the user in the agent waiting list and can initiate assistance actions. One click is enough to connect and be of assistance.
For User
Technical problems encountered while working with IT systems can cause quite a bit of frustration. However, when we need help, it is essential that it comes as soon as possible and in an uncomplicated manner. Remote Support gives customers an easy way to connect to people who can provide professional help. After receiving the link from the support agent, the end user simply clicks and allows the browser plug to connect… and his computer is in the professionals’ hands.
Business benefits
Instead of making service requests and waiting for help, risking downtime and exposing themselves to costs, businesses can use Remote Support to solve problems completely remotely. In the blink of an eye. Whether they're all together in the office, working remotely, or hybrid, Remote Support TSplus is a simple and cost-effective tool that allows you to optimize your company's support investments and reduce support time.