Universal SaaS solution for remote support

TSplus has released a new version of its software for remote support agents and outsourcing companies – a remote control and screen sharing tool. TSplus Remote Support version 3 has been given a completely new look, with the interface and installation process being simplified and streamlined.

What was the idea behind these changes?

While maintaining its uniqueness focused on simplicity of operation, Remote Support was also intended to offer an experience similar to that which users have become accustomed to from well-known competitors such as TeamViewer . The goal was simple and obvious – so customers could start working quickly without hassle and without having to learn a new process. The main difference is in the price!

Remote Support will now be offered as SaaS (Software as a Service) with a monthly subscription. This gives customers great flexibility in planning their IT budget, and at the same time makes this solution accessible to the majority. The price is fixed for simultaneous connections on a remote computer, starting at $14.50 per connection, with access to up to 50 unattended computers.

Back to basics: screen sharing as easy as one click

Like the already known solutions in the market, Remote Support allows users to share the screen with a technical support agent in one click. No installation is required on the client side, and to make life easier, it is exactly the same program that works for both agents and users. In fact, the distinction now is who is in control and who is sharing the screen.

The operation is simple: after starting the program, the agent must enter the client ID and the one-time password created by Remote Support to connect to the user’s screen:

Agents can create a personal login with password to easily access their user information logs and PC IDs, including the list of unattended computers.

Remote Support focuses on features that are typically needed in various support environments: 

• Screen sharing / sharing
• Remote control of computer, mouse and keyboard 

• Unattended access 
• Chat window 
• Information about the client’s device and system 
• Send command lines
• File sharing 
• Clipboard 

In addition to these essential tools, TSplus Remote Support V3 offers some useful management functions for Technical Support Agents. The Computers tab keeps track of each new connection and automatically adds the client to the list of known computers. Using the „Advanced” tab, users can allow unattended access to their computer, and agents can generate clients, customize required client information, and access connection reports.

Among the available additional parameters, agents will probably appreciate the ability to send remote commands without fully connecting to the desktop.

The key difference between Remote Support and other remote assistance software is that Remote Support automatically scales the display quality to account for bandwidth constraints. This allows the joint to operate smoothly and quickly under conditions that may be problematic for another similar tool.

For more information, see the online documentation. 

With all these improvements , TSplus Remote Support Version 3 is simpler, faster and cheaper.  

Remote Support V3 is generally available for download in a full 15-day trial.

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TSplus , the developer of user-friendly and cost-effective solutions for remote access, application delivery, remote support, and server security and monitoring, was once again announced the Top Performer by SourceForge in the spring edition of the competition.

This award recognizes exceptional companies and products that have received a significant number of positive user reviews, making them one of the highest rated products on SourceForge. TSplus has been proudly holding this prestigious title for over a year and hopes that the high standard of products and services will keep it on the podium for many years to come.

„We’re happy to announce this year’s outstanding Spring 2022 Top Performers,” said SourceForge President, Logan Abbott.

„TSplus constantly proves that their users love their products line and support service, as evidenced by the significant amount of five-star user reviews.”

SourceForge President, Logan Abbott

In order to be recognized as Spring 2022 Top Performer, each winner must have received enough highly rated user reviews to place the winning product among the top 10% rated products on SourceForge. This is the clearest testimony to the highest quality that TSplus wants to provide to its customers.

Ultimately, TSplus is also listed as a Trusted Provider and Top Performer on Slashdot, a SourceForge partner site.

Dominique Benoit, President and Founder of TSplus commented: “At TSplus, we are excited to receive the SourceForge Spring 2022 Top Performer Award. We do our best to provide best-in-class software, and we’re gratified to see our users rewarding us with outstanding reviews. We’re honored to be valued by our customers and to be recognized by SourceForge as a reliable company and partner. „

To learn more about TSplus, check ou website www.tsplus.eu . Every TSplus product can be downloaded for free for a 15-day trial period.

For many years, TSplus has been offering remote desktop solutions designed to provide secure remote access from anywhere in the world.

Currently, TSplus enables companies and organizations of all sizes to provide fully functional virtual Windows desktops and applications – which can be accessed on any type of device – depending on the particular needs… This solution anables user to work and stay productive whenever and wherever. All thanks to the reliable provision of the Windows desktop environment, which is also available via a web browser, both from traditional workstations and from tablets, smartphones and ohter mobile devices, regardless of the operating system that supports them.

TSplus version 14.70 is the remote desktop solution companies need to ensure business continuity and a smooth transition to the home office model whenever the need arises. The TSplus web application portal is a great solution for organizations that need to provide their employees with the ability to work from home. It is easy to configure and administrators can customize it according to individual corporate design. But most importantly, this is extremely secure.

TSplus Offers the Best Remote Desktop Security 

Remote desktop security has long been our top priority. Administrators can choose from a wide variety of security enforcement rules options for their users and remote servers. Some examples of tools available: Active Directory, WebCredentials, SSL Certificates, Lockout, etc.

As online threats continue to change and escalate, security experts at TSplus perform exhaustive research to stay ahead of everyday remote desktop threats and prepare for the challenges of the future. Therefore, the dedicated TSplus 2FA and TSplus Advanced Security add-ons have been added to the TSplus product range. We realize that with the COVID-19 crisis, systems are more vulnerable to attacks, that happen more and more frequently..

Listening to the customers needs, TSplus constantly improves the offered solutions in order to maintain the highest level of protection. In addition, each Windows update is studied and tested to ensure the highest level of compatibility.

Here is just a small sample of the improvements included in TSplus 14.70: 

• TSplus 14.70 includes all the improvements and fixes released in previous versions 
• Updating to the newest TSplus version directly from the AdminTool is quick and easy 
• Free Generation of SSL certificate Security is ensured with the update of OpenSSL library to its latest version (1.1.1k) 
• Ghostscript, the included driver to read PDF and Adobe files in full security, has been updated to its latest version (9.54.0)  
• Full compatibility with Microsoft latest update: Patch Tuesday 13/04/21 

Read the online changelog to know more.  

Start building the Office of Tomorrow – with Security and Peacefulness. 

Download the latest 14.70 version with a free 15-day trial.  

Windows Remote Desktop is a free tool that allows users to connect to a remote machine – computer, server – and to use the graphical interface remotely. Creates an RDP connection between the Windows Terminal Server and the Remote Desktop Client to ensure stable, interoperable communication. The Remote Desktop Protocol is an essential tool that allows you to remotely access your Windows PC and business applications from anywhere. It is an intelligent solution for deploying legacy applications to multiple devices.

Cloud computing can be easier to use and better to apply for remote workforces, but many companies have not migrated into the cloud, or even may not for regulatory or security factors. With Windows Terminal Services, users can simply use files and software stored locally on their remote computer. 

TSplus – remote access technology

TSplus uses remote access technology, based on its own IT solutions, to enable reliable and secure remote access to Windows 10 systems … from any device. It can be easily installed on any Windows operating system, from Vista to W10 Pro!

The centralized AdminTool makes configuration and management extremely easy for a quick deployment over all types and sizes of installations, including various devices and operating systems. To check out the whole range of great TSplus features, please visit the website.

Users can connect via a connection client which can whether be the Windows remote desktop utility or an integrated TSplus RDP client, as well as a TSplus HTML5 client via any web browser. Which means you can connect to the W10 environment from a MAC or an Android mobile device… however you want!

Read the following article for more information on TSplus for Windows and the online documentation for successful deployment, starting with setting the appropriate remote desktop port and generating your own remote desktop clients.

Compatibility With Latest Updates for Remote Desktop on Windows 10

TSplus is always updated to keep full compatiblity with the latest versions of Windows. This is the case with the recent W10 updates. Microsoft regularly releases Tuesday’s security patches for all supported versions of Windows 10. As part of this process, Microsoft also releases cumulative Windows updates each month.

Our team of Development Experts is aware of how updates can affect client’ systems, and they are constantly running ahead of time. As always, the silent and automatic kernel update improves all TSplus servers connected to the Internet!

In addition, we recently released new versions of TSplus LTS 11 and LTS 12, which include all of the compatibility fixes developed in recent weeks in response to various Microsoft updates and their announcements.

As part of the new features included in W10 update, the Microsoft Remote Desktop app has received some noteworthy changes on Android smartphones and tablets. Full changes can be read on MS changelog.  

For details on recent TSplus updates, check out our changelogs.