Simple and secure remote session sharing software

Specifically designed for remote support teams and internal and external IT maintenance services, Remote Support enables agents to remotely access and control computers, including mouse and keyboard, files and applications, and enable remote assistance to be provided quickly and seamlessly. Whether the computer is supervised or not, support agents can easily troubleshoot and collaborate with their team on a variety of tasks. The following tools are at their disposal:
• Chat window
• File sharing
• Clipboard synchronization
• Multi-agent connection
• Ability to send a remote command via the command line interface

Since its birth two years ago, TSplus Remote Support has evolved significantly. All this to significantly improve the user experience, whose comfort and satisfaction are our priority. To meet the expectations of customers, the interface and management tool have been streamlined and simplified, which allows you to organize remote computers, generate a simple connection client, obtain session reports, customize branding, etc. Starting a remote session is now a matter of one click. Just enter your client ID and password.
Remote Support – as a SaaS solution – is fully managed by TSplus. Sessions are encrypted using modern standards to ensure maximum security.

Remote Support session recording and screenshots

TSplus Remote Support version 3.30 includes a new session recording feature. Remote Assistance sessions can now be recorded and saved as video files, which can be useful for both agents and end users. It allows for a later review of problems, analysis and drawing conclusions „cold”. The new feature also allows you to take screenshots throughout your session.
In addition, there is a new command line in Remote Support that allows agents to send „RemoteSupport.exe /id 111111111 /password XXXXXXXX” to directly and quickly connect to a specific support session.
Personalization options have also been improved, now providing the ability to change the colors of text and icons to better match your corporate identity.
For a complete list of changes, see the Remote Support changelog.
Remote Support is an attractive solution due to the subscription fee, which starts from PLN 860 per year for one user. The new version greatly improves the subscription activation process, so now is the right time to take advantage of it!
Download the full version for a free 15-day trial.

Universal SaaS solution for remote support

TSplus has released a new version of its software for remote support agents and outsourcing companies – a remote control and screen sharing tool. TSplus Remote Support version 3 has been given a completely new look, with the interface and installation process being simplified and streamlined.

What was the idea behind these changes?

While maintaining its uniqueness focused on simplicity of operation, Remote Support was also intended to offer an experience similar to that which users have become accustomed to from well-known competitors such as TeamViewer . The goal was simple and obvious – so customers could start working quickly without hassle and without having to learn a new process. The main difference is in the price!

Remote Support will now be offered as SaaS (Software as a Service) with a monthly subscription. This gives customers great flexibility in planning their IT budget, and at the same time makes this solution accessible to the majority. The price is fixed for simultaneous connections on a remote computer, starting at $14.50 per connection, with access to up to 50 unattended computers.

Back to basics: screen sharing as easy as one click

Like the already known solutions in the market, Remote Support allows users to share the screen with a technical support agent in one click. No installation is required on the client side, and to make life easier, it is exactly the same program that works for both agents and users. In fact, the distinction now is who is in control and who is sharing the screen.

The operation is simple: after starting the program, the agent must enter the client ID and the one-time password created by Remote Support to connect to the user’s screen:

Agents can create a personal login with password to easily access their user information logs and PC IDs, including the list of unattended computers.

Remote Support focuses on features that are typically needed in various support environments: 

• Screen sharing / sharing
• Remote control of computer, mouse and keyboard 

• Unattended access 
• Chat window 
• Information about the client’s device and system 
• Send command lines
• File sharing 
• Clipboard 

In addition to these essential tools, TSplus Remote Support V3 offers some useful management functions for Technical Support Agents. The Computers tab keeps track of each new connection and automatically adds the client to the list of known computers. Using the „Advanced” tab, users can allow unattended access to their computer, and agents can generate clients, customize required client information, and access connection reports.

Among the available additional parameters, agents will probably appreciate the ability to send remote commands without fully connecting to the desktop.

The key difference between Remote Support and other remote assistance software is that Remote Support automatically scales the display quality to account for bandwidth constraints. This allows the joint to operate smoothly and quickly under conditions that may be problematic for another similar tool.

For more information, see the online documentation. 

With all these improvements , TSplus Remote Support Version 3 is simpler, faster and cheaper.  

Remote Support V3 is generally available for download in a full 15-day trial.

DOWNLOAD

TSplus is pleased to announce the release of the first version of Remote Support: a smart, secure and cost-effective solution for effective remote support via remote desktop control and Windows session sharing. Remote Support is the latest addition to TSplus’ extensive product line, a leader in affordable remote desktop and application delivery, network security, and server administration. The program regarding the current reality of transforming business models, increasingly based on technological possibilities of remote work, has a chance to conquer the market with great potential.

Taking the Opportunity of The Dynamic Market of Remote Desktop Support

One of the significant challenges related to the enterprise IT support is solving problems, whenever it is necessary. An indispensable attribute of every company should be appropriate tools for reliable remote access to its fleet of devices, providing quick and effective assistance in emergency situations.

There are many remote desktop support tools on Windows, but TSplus Remote Support offers the best solution of all. By investing time and money in constant innovation, TSplus now offers a smart and cost effective alternative to TeamViewer, LogMeIn or GotoMyPC.

Easy to Use, Private Remote Support Software with Perpetual Licensing

Remote Support is a web-based Windows session-sharing tool that enables support teams to access the desktop sessions of remote users. In addition to the integrated security, the solution focuses on providing an easy-to-use tool and optimized user experience. From the low licensing cost to the small software footprint, TSplus Remote Support checks all the boxes, standing out from the competition.

Remote Support is easy to install and easy to use for administrators, support staff, and end users alike. Administration is a breeze thanks to a clear and intelligent control panel that allows you to quickly and easily manage connection settings and support agents. Moreover, this Support Portal is accessible via any web browser. Help Desk Agents can see all end-users waiting for support directly from the home screen, which contributes significantly to the quick and smooth management of inquiries.

No special IDs or PINs are required. The application generates a link that the Support Agent can email to the user to download a small browser plugin that allows Windows sessions sharing via the network. It’s easy to use and can be used to connect to PCs and share screens remotely; control the mouse and keyboard and provide optimal assistance. Other cool features include file transfer and clipboard, chat, and remote system information – great for troubleshooting.

Remote Support guarantees data privacy and security for all connections. Installed locally or in the cloud, TSplus securely manages remote connections with a unique URL available on the Remote Support web portal. The TSplus Remote Support server and the entire connection process are under the control of the corporate administrator.

We offer Remote Support with a perpetual license! You no longer have to struggle with monthly rental or subscription fees … Customers pay once and own the support infrastructure forever: up to 5 administrators and support agents can use Remote Support on an unlimited number of Windows PCs. No more inflating IT support costs. In fact, the portal interface is fully customizable, with an editable logo or company details and a color scheme according to your company’s branding: all this is free of any additional costs.

To learn more about TSplus Remote Support, stay tuned… soon, the new TSplus Remote Support will be available in our online store’s offer.

In six out of ten organizations consulted by Cisco this month, more than half of employees worked remotely during the lockdown period, and 37% expect this trend to continue.

If it is necessary to implement a home office, the main technical challenges are maintaining the level of customer service and satisfaction, smooth ongoing coordination of personnel and equipment activities and the organization of additional support for employees. Moreover, data security and privacy must be considered as fundamental conditions right from the start!